Privacy Policy

Trust is the foundation of the care we provide, and that same trust extends to how we handle your personal information. We believe in full transparency, and we handle every detail you share with us — whether you're a family seeking care or a caregiver joining our team — with the same respect and diligence we bring to the people we serve.

This notice applies to information collected through our website, phone calls, emails, and any forms you submit to request information, ask a question, or apply to join our team.

The type of information we collect depends on how you interact with BetterHands Home Care.

Families & Care Recipients

If you contact us to request care or ask about our services, we may collect:

• Contact details — name, phone number, email address, and mailing address
• Care needs — general information about the type of care being requested (for example, personal care, companion care, dementia care, or respite care)
• Scheduling preferences — such as preferred contact times or start dates

Caregivers & Job Applicants

If you apply to join our team, we may collect:

• Personal and contact information — name, address, phone number, and email
• Professional qualifications — certifications, experience, and references
• Application details — information voluntarily submitted through our careers or contact forms

Website Usage Information

Like most websites, our site may automatically collect limited technical information — such as browser type, device type, and pages visited — to help us understand how visitors use our site and to keep it running smoothly.

We use the information we collect only for purposes related to our services, including to:

• Respond to inquiries and requests for care
• Coordinate and schedule caregiving services
• Evaluate caregiver applications and qualifications
• Communicate updates about your inquiry, care plan, or application
• Improve our website, services, and the overall experience of working with us
• Comply with applicable licensing, legal, or regulatory requirements

Our website may use cookies and similar technologies to support core functionality, remember your preferences, and understand general traffic patterns so we can improve the site over time. Cookies do not contain information that personally identifies you.

You can disable or delete cookies at any time through your browser settings. Doing so will not prevent you from browsing our website, though some features may not function as intended.

BetterHands Home Care does not share or disclose your personal information to outside parties, except where necessary to:

• Coordinate the care services you have requested
• Work with service providers who help us operate our website and communications, under appropriate confidentiality expectations
• Comply with a legal obligation, licensing requirement, or valid request from a government authority
• Protect the safety, rights, or property of BetterHands Home Care, our clients, or our caregivers

We maintain reasonable physical, electronic, and administrative safeguards designed to protect your information from unauthorized access, misuse, or disclosure.

Protecting the privacy of children is especially important to us. We do not knowingly collect personal information from individuals under the age of 18 without appropriate involvement of a parent or legal guardian.

You may contact us at any time to:

To help protect your privacy, we may ask you to verify your identity before fulfilling a request. We will respond to all reasonable requests within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.