Everything you need to know about our home care services, eligibility, and how we support families across South Florida.
Have questions before you reach out? Here are some answers to common inquiries.
In many cases, we can begin care services within 24–48 hours of your initial consultation. For urgent situations, we will do everything possible to arrange care the same day. Contact us and we'll work around your schedule.
Yes! Your first care consultation is completely free and comes with no obligation. We want to understand your unique needs and ensure we're the right fit before any commitments are made.
We currently serve families throughout South Florida, including Palm Beach County, Broward County, and Miami-Dade County. If you are unsure whether we cover your area, please call us and we'll let you know right away.
Absolutely. Every BetterHands caregiver undergoes a thorough background check, skills assessment, and reference verification before joining our team. All caregivers are fully insured and bonded for your peace of mind.
We accept a variety of payment options including private pay, long-term care insurance, and certain Medicaid waiver programs. Our team can help you navigate your coverage options — just ask us during your consultation.
In many cases, we can begin care within 24 to 48 hours of your initial consultation. For urgent needs, we can often arrange for care on the same day. Our team works quickly to assess your needs and match you with the right caregiver.
Yes, absolutely. We understand that needs can change over time. You can adjust the level of care, change the schedule, or even cancel services with advance notice. Our goal is to provide flexible support that adapts to your evolving situation.
We have a reliable backup system in place. If your regular caregiver is unavailable, we'll promptly arrange for another qualified caregiver to take their place, ensuring there's no disruption to your care.
The frequency and duration of visits depend on your care plan and medical needs. Visits can range from 30 minutes to several hours, and may occur daily, several times a week, or as needed. We'll work with you and your doctor to determine the right schedule for your situation.